Terms & Conditions

Sento is a trading brand of Aphiliate Ltd ("Sento", "we", "us", "our"), registered in England & Wales under company number 14732721.

Registered office: Apartment 9, Mellor Place Apartments, Mellor Road, Cheadle, Stockport, Cheshire SK8 5AT, United Kingdom.

Contact: hello@sento.travel. This is the address for all booking queries, changes, cancellations and complaints.

Sento is the retailer and merchant of record for what you buy on sento.travel. Payment is taken by Sento via Stripe. You contract with Sento for the sale; the underlying service (your stay, your parking space) is delivered by the hotel or parking operator identified in your booking.

Hotel accommodation

We resell hotel rooms that are made available to us by a third-party accommodation supplier (a "bed-bank"). Each rate is set by the hotel or the supplier and comes with its own cancellation policy, check-in/out times, deposit rules, child & pet policies and any local taxes payable at the property. Those specific terms are shown to you before you pay. Park, Stay & Fly is coming soon and is not available to book yet.

Airport & port parking

We sell airport and cruise-port parking, either directly or through parking partners we have contracted with. Each parking product has its own operator, its own site rules (arrival window, key-handover, shuttle arrangements) and its own cancellation and amendment policy, all shown to you before you pay.

Sento resells accommodation and parking as separate products. Where a hotel offers its own bundled "park, stay & fly" rate we resell that hotel-defined rate as a single accommodation product — we do not combine separate services from different suppliers into a bespoke package.

For that reason Sento does not act as a "package organiser" under the Package Travel and Linked Travel Arrangements Regulations 2018. Accommodation-only sales are not covered by, and do not require, ATOL or ABTA membership. If we ever start selling true multi-service packages, we will disclose that clearly and take the protections that go with it.

To book you must be 18 or over and legally able to enter a binding contract. You are responsible for entering accurate details for every traveller or driver, including names as they appear on ID, contact email, dates, vehicle registration (for parking) and any special requests.

When you submit a booking we take payment and pass the reservation to the relevant supplier. Your booking becomes a binding contract when we send you a confirmation email containing a booking reference. Until that email is issued, no contract exists.

If a supplier is unable to confirm the reservation after payment (for example the room sells out between clicking "Book" and the supplier responding), we will contact you promptly and issue a full refund of all sums paid, including the booking fee.

The price shown on the checkout page is the full, all-in total payable to Sento for that booking. There are no hidden charges added at the payment step. Prices include our booking fee, which is clearly itemised.

Some hotels and parking sites collect additional charges on arrival — typically city or tourist taxes, resort fees or a refundable damage deposit. Where these apply they are disclosed on the rate before you pay and are payable by you directly to the property on site; they are not part of the total collected by Sento.

Payment is taken in the currency shown at checkout via Stripe as merchant of record. Sento does not store your full card details.

Pricing errors. Prices and availability are checked live but errors can occur. If a price is obviously wrong we are not obliged to honour it; we will contact you to offer a rebook at the correct price or a full refund of everything paid.

Every rate and every parking product carries its own set of terms set by the hotel, bed-bank or parking operator. Those terms cover, among other things:

• the cancellation and amendment policy for that specific rate;
• check-in and check-out times, key collection and shuttle timings;
• deposit and pre-authorisation rules;
• rules on children, extra beds, pets and smoking;
• local taxes, resort fees or damage deposits payable at the property;
• vehicle rules for parking (size limits, oversized-vehicle surcharges).

These specific terms are shown to you on the booking page before you pay and are repeated in your confirmation email. It is your responsibility to read them before booking. They form part of the contract for your booking and take precedence over these general Terms on any service-specific matter.

Cancellation and amendment terms depend on what you booked. Our full Cancellation & Refund Policy sets this out in detail; the summary is:

Parking

Free cancellation up to 24 hours before your drop-off date and time. Cancellations within 24 hours of drop-off are non-refundable. The £1.00 booking fee is non-refundable.

To cancel, use Manage Booking or email hello@sento.travel.

Where a parking product publishes its own cancellation terms, those terms apply instead and are shown on the product page and in your confirmation email.

Hotels

• Refundable rates — cancel free of charge until the deadline shown on the rate (shown in local time with the timezone named) for a full refund of the accommodation charge.
• Non-refundable rates — cannot be cancelled, amended or refunded once booked, including for non-arrival. Where a rate is marked non-refundable, no refund is available at any notice period: this is a condition of the rate, not a notice-period rule.

Cancellation terms for hotel bookings are set by the individual room rate, not by Sento. They are shown on the rate before you book, again at checkout before payment, and in your confirmation email. Where we hold no usable cancellation data for a rate, it is labelled "Check cancellation terms" and is never presented as refundable.

Where the terms allow a refund, Sento processes it to the original payment method, less Sento's booking fee, which is non-refundable because it covers the cost of arranging and processing the booking. The booking fee is refunded where we cancel the booking, where the supplier cannot fulfil it, or where the law requires.

To cancel or amend, use the Manage Booking link in your confirmation email, or email hello@sento.travel with your booking reference.

Bookings for accommodation and parking on specific dates are exempt from the 14-day right to cancel under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, which is why the terms above govern instead. Nothing in these Terms affects rights that cannot be excluded by law, including your rights under the Consumer Rights Act 2015.

You are responsible for:

• entering accurate booking details, including correct guest names, arrival dates, vehicle registration (for parking) and contact email;
• reading the specific rate/product terms — including the cancellation policy — before completing the booking;
• holding valid identification and any travel documents required by the property, the parking site or the country of travel;
• arriving in line with the booking (correct dates, within the check-in / arrival window shown, with the correct vehicle for parking);
• paying any local taxes, deposits or on-site charges disclosed on the rate.

If a supplier refuses service because the booking details do not match the guest, driver or vehicle presented on arrival, that is treated as a no-show under the rate's terms and refunds are not usually available.

Sento is the retailer and booking agent for the accommodation and parking you buy on sento.travel. The service itself — your room, your parking space, the shuttle — is provided and delivered by the hotel, property or parking operator identified in your booking. We are not responsible for their acts or omissions during your stay or on site, except to the extent the law requires.

Where Sento is liable to you in connection with a booking, our total liability to you is limited to the amount you paid to Sento for that booking, unless the law says otherwise.

We are not liable for delays, cancellations or disruption caused by events outside our reasonable control — including strikes, severe weather, natural disasters, airport or port closures, cyber incidents affecting suppliers, government action or public health measures ("force majeure").

Nothing in these Terms limits or excludes: our liability for death or personal injury caused by our negligence; for fraud or fraudulent misrepresentation; or any other liability that cannot be limited or excluded by law, including your statutory rights as a consumer under the Consumer Rights Act 2015.

You may use sento.travel to search for and make genuine bookings. You agree not to: use the site fraudulently or on behalf of anyone other than the named guest/driver; scrape rates, availability or content; interfere with the operation of the site or its security; or use it to send unsolicited communications. We may suspend or refuse bookings where we reasonably suspect fraud or misuse.

We handle your personal data in line with our Privacy Policy. Our use of cookies and similar technologies is described in our Cookie Policy. Both form part of the agreement between you and Sento when you use the site.

We want to hear if something has gone wrong. Please email hello@sento.travel quoting your booking reference and a clear description of the issue. We aim to acknowledge complaints within two working days and to resolve them, or give you a substantive update, within thirty days.

If your complaint is about the property or parking site itself, please also raise it with them directly on the day — many issues (a room problem, a barrier not opening) are best fixed there and then.

We may update these Terms from time to time. The version that applies to your booking is the version in force at the moment you completed checkout, which is preserved with your booking record. The "Last updated" and "Effective from" dates at the top of this page show the current version.

These Terms and any contract for a booking with Sento are governed by the laws of England & Wales. Disputes will be subject to the exclusive jurisdiction of the courts of England & Wales, except that if you live in Scotland or Northern Ireland you may bring proceedings in your local courts. Nothing in this section removes any mandatory protections you have under the law of the country you live in.

Members with a Sento account earn a reward on every fifth qualifying airport parking booking: 50% off that booking, capped at a maximum discount of £75. The cap means the most any single reward can be worth is £75, however large the booking.

How it works, in plain terms:

• Airport parking only. The scheme covers our direct parking products. Hotel bookings — including city hotels, Park Stay & Fly and Cruise Stay & Sail stays — do not count towards your tally and a reward cannot be used against them. If you have a reward banked and book a hotel, the reward simply stays on your account for your next parking booking.
• Members area only. The reward can only be applied while you are signed in and booking from your members area. It is not available at guest checkout or through affiliate and partner links.
• No combining. A reward cannot be used alongside a promo code, partner discount or any other offer. This is enforced at checkout, not just on screen.
• Qualifying bookings. Only paid airport parking bookings made by the signed-in member count. Cancelled and refunded bookings do not count, and if a booking is cancelled or refunded after it has counted, it is removed from your tally.
• Expiry. An earned reward expires 24 months after the date it is earned.
• Price floor. In rare cases a booking is already priced so close to what we pay the operator that a full 50% is not possible. Where that happens we apply the largest discount we can and tell you the exact amount before you pay.
• One reward is used per booking, and rewards have no cash value and cannot be transferred or exchanged.

We may change or withdraw the scheme for future bookings. Any reward you have already earned will still be honoured until it expires.