Ace Meet & Greet Gatwick

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    How Ace Meet & Greet at Gatwick works

    Ace Meet & Greet is run by Ace Airport Parking Ltd at both Gatwick terminals, 24 hours a day. You drive to your departure terminal — no call is needed before you arrive — hand your keys to a uniformed Ace driver and walk into departures. There is no shuttle bus at either end of your trip.

    Where you meet the driver depends on your terminal. At South Terminal, follow signs for Short Stay passenger pick-up, take a ticket at the barrier and park on level 1 of Orange Car Park 3, rows D or E near the lifts. At North Terminal, follow signs for the Sofitel and turn into the hotel car park, passing through a vehicle inspection tunnel on the way in. You walk round the car with the driver for a condition check, then hand over your keys and the barrier ticket. From the North handover point it is about three minutes to check-in.

    While you are away, your car is driven on public roads to an off-airport compound, which the operator does not publish the address of. On your return, collect your bags and call 01293 533000. The team confirms where to meet — normally the car park you dropped at — and your car is brought back to you. Check it over before you drive away.

    Frequently asked questions

    Where do I meet the Ace driver at Gatwick?

    South Terminal: Orange Car Park 3, level 1, rows D or E near the lifts. North Terminal: the meet and greet area in the Sofitel hotel car park. Take a barrier ticket on the way in and hand it over with your keys.

    What if my flight is delayed?

    You call 01293 533000 once you have landed and collected your bags, so your car is brought round when you are actually ready. Extra days beyond your booked return date are chargeable.

    Can I amend or cancel my booking?

    Free cancellation up to 24 hours before your drop-off date and time. Cancellations within 24 hours of drop-off are non-refundable, and the £1 booking fee is non-refundable. Amendment terms are the ones shown on your Sento booking — email hello@sento.travel to change it.

    Do I need to call before I arrive?

    No. Just drive to your terminal. A call is only needed on your return.

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    About Ace Parking Meet & Greet Gatwick

    Ace Parking Meet & Greet Gatwick is a Meet & Greet service at London Gatwick, run by Maple Manor. You book it through Sento, and Sento's own booking fee is only ever £1 — your full total, including that fee, is shown before you pay.

    How Meet & Greet works

    You drive straight to the terminal, a vetted driver meets you at the departures drop-off, and your keys change hands there. Your car is parked for you and brought back to the terminal for when you land — you walk from your car to check-in, and back to it when you return.

    1. Book online with your flight details, drop-off time and return time.
    2. Drive to the terminal drop-off point on the day and ring the number on your confirmation.
    3. Meet your driver, hand over the keys, and walk into departures.
    4. Call again once you've landed and collected your bags.
    5. Your car is waiting at the terminal when you come out.

    What's included

    • Full valet and hand wash available as a paid extra
    • EV charging may be available on request — confirm when you book
    • Uniformed staff at the handover point at both terminals
    • Undercover handover at South (multi-storey) and a dedicated bay area at North

    Security

    • 24-hour CCTV across the storage compound
    • Security lighting and floodlighting
    • Perimeter security fencing
    • Entry and exit barriers
    • Staff on site and security patrols 24 hours a day
    • Drivers are uniformed, carry ID and hold a DBS criminal records check

    Opening hours

    24 hours a day, 365 days a year

    Arriving at the car park

    1. Drive to your departure terminal. No advance phone call is needed.
    2. South Terminal: follow signs for Short Stay passenger pick-up, keeping right. Take a ticket at the barrier, drive to Orange Car Park 3, level 1, and park in rows D or E near the lifts.
    3. North Terminal: keep right for drop-off and hotels, follow signs for the Sofitel, and turn right after the pedestrian lights into the hotel car park. You pass through a vehicle inspection tunnel on the way in.
    4. Find the uniformed Ace representative in the marked meet and greet area.
    5. Walk round the car together for a condition check, then hand over your keys and the barrier ticket.
    6. Walk to check-in. From the North handover point it is about three minutes.

    Collecting your car when you land

    1. Land, clear passport control and collect your bags.
    2. Call 01293 533000 to tell them you are down.
    3. The team confirms where to meet you — normally the same car park you dropped at.
    4. Your car is brought back to that point and the keys are handed over by uniformed staff.
    5. Check the car over before you drive away. Report anything you are not happy with there and then, not after you have left.

    Cancellation and changes

    Free cancellation up to 24 hours before your drop-off date and time. Cancellations within 24 hours of drop-off are non-refundable. The £1.00 booking fee is non-refundable.

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